Email senders are the authenticated email addresses that your workspace uses to send marketing and workflow emails. Each sender must belong to a verified domain in order to protect deliverability and maintain compliance.
Overview
Email domains must be verified first (via DNS records) before senders can be added.
Email senders are tied to these verified domains. A sender is the combination of a username and a verified domain.
You can create multiple senders per domain to support different use cases such as no-reply addresses, support inboxes, or individual team members.
Adding an Email Sender
Navigate to Settings > Emails > Email senders.
Click + Add email sender.
In the modal:
Enter a username (e.g.
support,marketing, orneil).Select a domain from your list of verified domains.
Click Continue to save.
The new sender will appear in the list and can now be used in campaigns, workflows, and one-off emails.
📌 Important: You cannot add senders on unverified domains. If you don’t see your domain in the dropdown, verify it under Email domains first.
Managing Senders
View settings: Click View next to a sender to review configuration and usage.
Remove sender: Deleting a sender will prevent any new emails from being sent from that address. Existing sends will still show the sender name in reporting.
Switching senders: When composing an email or workflow action, you can select any active sender from the dropdown.
Example Use Cases
Transactional email:
[email protected]Marketing campaigns:
[email protected]Personalized outreach:
[email protected]
Safeguards ⚠️
Adding a sender without domain verification will fail.
Always align senders with appropriate inboxes. For example, don’t use
no-reply@...for messages that expect replies.Consider setting up multiple senders for better deliverability and clearer inbox categorization.